FAQs

Do you accept credit card payments?
Yes we do via our PayPal account. Please contact us and we will send you a link via email quoting the amount and details of what the payment is for. If you prefer you can click on the link below to take you to our PayPal.Me page. Although the PayPal service is free for you to use their current fee charged to us is 3.5% and this will be added to the invoice.

Can you print T-Shirts Direct To Garment?
Yes DTG is in fact our process of choice for personalised T-Shirts due to its superior quality and price for short runs. If you require larger quantities of shirts then silk screen printing might be the preferred option. Once we know the quantity and design required we can advise you on the best process to use.

Can you supply embroidered garments?
We can embroider almost any type of garment. Embroidery is more suitable in some cases rather than others. Once again we can advise you on the ideal method of decoration depending on design, quantity and types of garment required.

Will I get an artwork proof before you print my order?
We will always supply a visual proof and will not proceed until you are happy with it.

Can you accept non-vectored artwork files?
Generally we can accept most file formats, however non-vector artwork needs copying and redrawing by one of our artist’s and the vectored file would not need this. It also saves the chance of errors being made with the fonts and required layouts. A jpeg image simply saved as an EPS will still need redrawing. More intricate designs like crests may take a little longer – please call us to check.

Can you supply samples of what I require?
Plain unbranded samples are available in all cases also PDF visuals are available to show what the finished article will look like. Whether a sample is free or chargeable depends on what the item is and in many cases its value. Some samples are free, others are chargeable and in some instances samples can be charged for but then refunded if they are returned undamaged within a certain amount of time. Due to the many variables it is always advisable to ask what can be done in a specific case.